Purple Otter Cleaning

Purple Otter Cleaning LLC (“we”, “us”, “our”) operates https://purpleottercleaning.com (the “Site”) and provides residential cleaning services in Greenville County, SC. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information we collect

We collect information you provide directly to us, including:

Contact details — name, email address, phone number, and service address when you request a quote, book a cleaning, or contact us.
Booking information — the type of clean requested, home details, scheduling preferences, and notes about your job.
Payment information — handled by our booking and payment processors (BookingKoala and Stripe). We do not store full card numbers on our servers.
Mobile/SMS data — your phone number and SMS opt-in status when you consent to receive text messages from us.
Usage and device information — IP address, browser type, pages viewed, and similar analytics data collected via cookies and similar technologies.

2. How we use information

To prepare quotes, schedule and fulfill cleanings, and communicate about your job.
To send appointment confirmations, reminders, service updates, and customer-care messages.
To send occasional promotional messages, only if you opt in.
To improve the Site and our services.
To comply with legal obligations.

3. SMS / text messaging program

When you opt in by selecting an SMS consent checkbox on our quote or contact forms, or by calling or texting our published business phone number, you agree to receive SMS messages from Purple Otter Cleaning related to your quote, appointment scheduling and reminders, service updates, missed-call follow-ups, and — only if you opt in to marketing — occasional promotional offers.

Message frequency varies based on your activity. Message and data rates may apply. Reply HELP for assistance or STOP to opt out at any time. You can also email us at contact@purpleottercleaning.com to be removed.

No third-party sharing of SMS data. Mobile phone numbers, SMS opt-in consent, and all information collected as part of our SMS program are covered by this policy: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Cookies and tracking

The Site uses cookies and similar technologies for analytics, session management, and to remember your preferences. You can disable cookies in your browser settings, but some features of the Site may not function correctly without them.

5. How we share information

We share information only with service providers that help us operate the business — for example, our booking and payment processors (BookingKoala and Stripe), our CRM and SMS provider (HighLevel / LeadConnector), and our hosting and analytics provider (Vercel). These providers are bound by contract to protect your information and may use it only to perform services on our behalf.

We do not sell your personal information. We do not share mobile/SMS data with third parties for marketing purposes (see Section 3 above).

6. Data security

We use reasonable administrative, technical, and physical safeguards to protect your information, including HTTPS encryption in transit, restricted access to systems, and reputable third-party processors. No method of transmission or storage is 100% secure, but we work to protect your data in line with industry standards.

7. Your rights

Access and update — you can request a copy of the personal information we hold about you, or ask us to correct it.
Delete — you can ask us to delete your information, subject to legal record-keeping obligations.
Unsubscribe — reply STOP to any SMS, or contact us at the email above, to stop receiving messages.
Withdraw consent — you can withdraw your consent to our processing of your information at any time.

8. Children

The Site is not directed to children under 13. We do not knowingly collect personal information from children under 13.

9. Changes to this policy

We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect the most recent revision. Material changes will be highlighted on the Site.

10. Contact us

Purple Otter Cleaning LLC
Greenville County, SC
Email: contact@purpleottercleaning.com